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Market Analysis

Nursing homes are increasingly adopting digital solutions to streamline operations and improve efficiency.

There is a growing need for user-friendly applications that simplify task documentation for nursing assistants.

Applications offering real-time updates and communication features are gaining traction in the market.

Healthcare regulations require strict compliance with data security and privacy standards.

Applications must prioritize data security measures and ensure compliance with healthcare regulations to gain trust and adoption.

Many nursing homes already use electronic health record (EHR) systems and other software solutions.

Task documentation applications should offer seamless integration with existing systems to avoid duplication of effort and improve efficiency.

Competitive Analysis

Research Synopsis

Define Findings

User Persona

"What design improvements can be made to create a more streamlined  process for users?"

• Stage 2: Ideation

• During the ideation phase, we conducted a thorough review of existing features from the paper-based task documentation system and identified areas for improvement based on user feedback and industry standards. Our goal was to prioritize features that would enhance efficiency, improve user experience, and ensure compliance with HIPAA laws.
  
  App Navigation
  After having defined the features of the app, I developed comprehensive task flows to visualize and refine the user experience iteratively. Based on the user flow, task flows and feature roadmap, I designed the simple app map that’s functional and easy to navigate.
  
  Lo-fi Wireframes
  The first version of lo-fi wireframes allowed me to run early usability tests and discover the priority revisions that need to be implemented. These prototypes underwent iterative refinements based on feed back from nursing assistants, nursing managers, and stakeholders.

Stage 3: Testing

• Developed high-fidelity interactive prototypes to provide a realistic feel of the application
  

Usability Testing

• Here are the key findings from the usability testing:
  • Users encountered difficulties in navigating between different sections of the app, particularly when accessing resident care history and task logging features.
  Fix: Simplified navigation by restructuring menu options and incorporating intuitive icons for easy access to essential functions.
  • Users expressed a strong desire for real-time updates on task completion status
  Fix: Implemented a live feed feature that provides instant notifications and updates on task progress
  ‍• Participants identified a lack of clear instructions and guidance during the onboarding process, resulting in confusion and uncertainty.
  Fix: Enhanced the onboarding experience with interactive tutorials and tooltips to guide users through key features and functionalities.

Stage 4: Results

Adoption Rate

Approximately 88.57% of users have enrolled in the application post-launch, indicating strong acceptance and usage within the organization.

Operational Efficiency

The app has streamlined operations by replacing paper-based task documentation, reducing manual paperwork, and allowing nursing assistants to focus more on direct resident care.

Real-time Visibility

Nursing managers now have real-time visibility into task completion, enabling proactive care management and ensuring timely and high-quality care for residents.

Reduced Manual Processes

The digital transformation has eliminated the need for physical paperwork, resulting in significant time and cost savings for both nursing assistants and managers.